Refund Policy

Since Pro access does not renew automatically, simply choosing not to pay again at the end of your period already stops any further payment — see the Subscription and Cancellation Policy. This section only covers reviewing a payment you already sent to Quonivo.

You may request a refund review within 14 calendar days of a payment for: a duplicate payment for the same period, a payment sent in error, or a confirmed mistake in the amount Quonivo requested or activated. Quonivo does not offer partial-period refunds for Pro access you paid for and used; if you no longer want Pro, the correct step is simply not paying again when the current period ends.

Message Support through the Messenger link shown in the app, or the contact on the Support page, with your business name, the GCash or BPI reference number, the amount and date sent, and the reason for the request. Because payment is manual, Quonivo verifies the request against the GCash/BPI transaction you sent and responds within 5 business days. Approved refunds are sent back manually to the same GCash or bank account the payment came from and may take additional time to appear depending on your bank or e-wallet.

If you believe you sent money to an account that was not actually Quonivo's official GCash or BPI account shown in the app, contact Support immediately and separately report it to GCash or your bank, since Quonivo cannot reverse a payment it never received. For a genuine payment to Quonivo's own account, contact Support first before disputing it with GCash or your bank, so Quonivo can review and resolve it directly.

Quonivo will never ask you to send your GCash MPIN, one-time passcode, full card number, or online banking password by email, chat, or Messenger in connection with a payment or refund. The only things Quonivo needs from you are a payment screenshot and the transaction reference number.